itm capstone knowledge management and crm 1

KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
Once your Graded Assignment is uploaded, a program called Turn It In will analyze your submission for plagiarism. Submissions with more than 40% will not be accepted! If your submission is greater than 40%, you have the option of removing your submission, reworking the paper, and resubmitting again. This can be done as many times as needed until the due date has passed for this Graded Assignment.

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Writing Skills

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References Supplied

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